Terms of Service

These Terms of Service ("Terms") govern your access to and use of Lylu (the "Service"), operated by Lylu ("Lylu," "we," "our," or "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Lylu provides a business-intelligence and lead-generation platform that aggregates publicly available business information and presents it in a searchable interface. Features and capabilities may change over time at our discretion.

2. Accounts

• You must be at least 18 years old and able to enter a binding contract to use the Service.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must provide accurate information and promptly update it if it changes.

3. Subscriptions, billing, and credits

• Paid plans renew monthly until cancelled. Charges are processed by Stripe in U.S. dollars unless otherwise specified.
• Credits included in a monthly plan reset at the start of each billing cycle and do not roll over unless explicitly stated.
• Top-up credit packs purchased separately do not expire while your account is active.
• You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; we do not provide pro-rated refunds for partial months.

4. Refunds

Subscription fees are non-refundable except where required by law or at our sole discretion. If you believe you were charged in error, contact us within 14 days at hello@aiworkspacelab.com and we will review the request in good faith.

5. Acceptable use

When using the Service, you agree not to:

• Send unsolicited bulk communications in violation of CAN-SPAM, GDPR, CASL, or any applicable anti-spam law.
• Use the Service to harass, defraud, defame, or harm any person or business.
• Scrape, mirror, or resell the underlying data outside the intended use of the Service.
• Reverse-engineer, decompile, or attempt to access the Service's source code or infrastructure.
• Use automated tools to extract data at volumes exceeding your plan allocation.
• Violate any applicable law or third-party rights through your use of the Service.

We may suspend or terminate accounts that violate these rules without prior notice and without refund.

6. Data accuracy and no guarantees

Business data is aggregated from public sources and may be incomplete or out of date. We make no warranty as to the accuracy, completeness, or fitness of any lead record for a particular purpose. You are solely responsible for verifying information before relying on it for business decisions or outreach.

7. Your responsibility for outreach

Lylu provides data only. You are solely responsible for any communications you send using leads obtained through the Service, including compliance with anti-spam, telemarketing, privacy, and commercial-email laws in your jurisdiction and the recipient's.

8. Intellectual property

The Service, including its software, design, trademarks, and brand elements, is the property of Lylu and is protected by copyright, trademark, and other applicable laws. We grant you a limited, non- exclusive, non-transferable license to use the Service for your internal business purposes during your subscription term.

9. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will always be accurate.

10. Limitation of liability

To the maximum extent permitted by law, Lylu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Service. Our total cumulative liability for any claim shall not exceed the greater of (a) the amount you paid us in the three months preceding the claim, or (b) one hundred U.S. dollars ($100).

11. Indemnification

You agree to indemnify and hold harmless Lylu and its officers, employees, and partners from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including any outreach you send to leads obtained through the Service.

12. Termination

We may suspend or terminate your access to the Service at any time without notice for breach of these Terms or for any reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. Sections 6 through 14 survive termination.

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

15. Contact

Questions about these Terms? Email hello@aiworkspacelab.com.